{"id":44,"date":"2025-09-26T17:42:04","date_gmt":"2025-09-26T17:42:04","guid":{"rendered":"https:\/\/psycheharbor.com\/?page_id=44"},"modified":"2026-04-13T14:21:28","modified_gmt":"2026-04-13T14:21:28","slug":"support","status":"publish","type":"page","link":"https:\/\/psycheharbor.com\/?page_id=44","title":{"rendered":"Support"},"content":{"rendered":"<section>\n<h2>App &amp; game support<\/h2>\n<p>If you\u2019re having trouble with one of our apps or games, you\u2019ll find common fixes and troubleshooting steps below.<\/p>\n<hr \/>\n<p><!-- Dinner Drop --><\/p>\n<details>\n<summary><strong>Dinner Drop<\/strong> (Android \u2022 iOS)<\/summary>\n<div style=\"padding: 8px 0 0 0;\">\n<h3>Minimum requirements<\/h3>\n<ul>\n<li><strong>Android<\/strong>: Android 8.0 (API 26) or newer \u2022 2 GB RAM+ \u2022 OpenGL ES 3.0 \u2022 Stable internet for ads\/updates<\/li>\n<li><strong>iOS<\/strong>: iOS 13.0+ \u2022 iPhone 8 \/ iPad (A9+) or newer \u2022 Stable internet for ads\/updates<\/li>\n<\/ul>\n<h3>Install \/ Update<\/h3>\n<ol>\n<li>Open Google Play \/ App Store and search \u201c<em>Dinner Drop<\/em>\u201d.<\/li>\n<li>Tap <em>Update<\/em> (or <em>Install<\/em>) and relaunch when finished.<\/li>\n<\/ol>\n<h3>Crashes, freeze, or black screen<\/h3>\n<ul>\n<li><strong>Force stop<\/strong> (Android): Settings \u2192 Apps \u2192 Dinner Drop \u2192 <em>Force stop<\/em>, then reopen.<\/li>\n<li><strong>Clear cache<\/strong> (Android): Settings \u2192 Apps \u2192 Dinner Drop \u2192 Storage &amp; cache \u2192 <em>Clear cache<\/em>.<\/li>\n<li><strong>Reinstall<\/strong>: Uninstall \u2192 Reboot \u2192 Install again from the store.<\/li>\n<\/ul>\n<h3>Ads, progress, or controls<\/h3>\n<ul>\n<li>Tell us which screen the issue appears on and how often it happens.<\/li>\n<li>Include screenshots or a short screen recording if possible.<\/li>\n<\/ul>\n<\/div>\n<\/details>\n<p><!-- Fish Friends --><\/p>\n<details>\n<summary><strong>Fish Friends<\/strong> (Android \u2022 iOS)<\/summary>\n<div style=\"padding: 8px 0 0 0;\">\n<h3>Minimum requirements<\/h3>\n<ul>\n<li><strong>Android<\/strong>: Android 8.0 (API 26) or newer \u2022 2 GB RAM+ \u2022 OpenGL ES 3.0 \u2022 Stable internet for ads\/updates<\/li>\n<li><strong>iOS<\/strong>: iOS 13.0+ \u2022 iPhone 8 \/ iPad (A9+) or newer \u2022 Stable internet for ads\/updates<\/li>\n<\/ul>\n<h3>Install \/ Update<\/h3>\n<ol>\n<li>Open Google Play \/ App Store and search \u201c<em>Fish Friends<\/em>\u201d.<\/li>\n<li>Tap <em>Update<\/em> (or <em>Install<\/em>) and relaunch when finished.<\/li>\n<\/ol>\n<h3>Crashes, freeze, or black screen<\/h3>\n<ul>\n<li><strong>Force stop<\/strong> (Android): Settings \u2192 Apps \u2192 Fish Friends \u2192 <em>Force stop<\/em>, then reopen.<\/li>\n<li><strong>Clear cache<\/strong> (Android): Settings \u2192 Apps \u2192 Fish Friends \u2192 Storage &amp; cache \u2192 <em>Clear cache<\/em>.<\/li>\n<li><strong>Reinstall<\/strong>: Uninstall \u2192 Reboot \u2192 Install again from the store.<\/li>\n<\/ul>\n<h3>Ads, progress, or controls<\/h3>\n<ul>\n<li>Tell us which screen the issue appears on and how often it happens.<\/li>\n<li>Include screenshots or a short screen recording if possible.<\/li>\n<\/ul>\n<\/div>\n<\/details>\n<p><!-- Dizzy Digger --><\/p>\n<details>\n<summary><strong>Dizzy Digger<\/strong> (Android \u2022 iOS)<\/summary>\n<div style=\"padding: 8px 0 0 0;\">\n<h3>Minimum requirements<\/h3>\n<ul>\n<li><strong>Android<\/strong>: Android 8.0 (API 26) or newer \u2022 2 GB RAM+ \u2022 OpenGL ES 3.0 \u2022 Stable internet for ads\/updates<\/li>\n<li><strong>iOS<\/strong>: iOS 13.0+ \u2022 iPhone 8 \/ iPad (A9+) or newer \u2022 Stable internet for ads\/updates<\/li>\n<\/ul>\n<h3>Install \/ Update<\/h3>\n<ol>\n<li>Open Google Play \/ App Store and search \u201c<em>Dizzy Digger<\/em>\u201d.<\/li>\n<li>Tap <em>Update<\/em> (or <em>Install<\/em>) and relaunch when finished.<\/li>\n<\/ol>\n<h3>Crashes, freeze, or black screen<\/h3>\n<ul>\n<li><strong>Force stop<\/strong> (Android): Settings \u2192 Apps \u2192 Dizzy Digger \u2192 <em>Force stop<\/em>, then reopen.<\/li>\n<li><strong>Clear cache<\/strong> (Android): Settings \u2192 Apps \u2192 Dizzy Digger \u2192 Storage &amp; cache \u2192 <em>Clear cache<\/em>.<\/li>\n<li><strong>Reinstall<\/strong>: Uninstall \u2192 Reboot \u2192 Install again from the store.<\/li>\n<\/ul>\n<h3>Ads, progress, or controls<\/h3>\n<ul>\n<li>Tell us which screen the issue appears on and how often it happens.<\/li>\n<li>Include screenshots or a short screen recording if possible.<\/li>\n<\/ul>\n<\/div>\n<\/details>\n<p><!-- LoopyClip --><\/p>\n<details>\n<summary><strong>LoopyClip<\/strong> (Android \u2022 iOS)<\/summary>\n<div style=\"padding: 8px 0 0 0;\">\n<h3>Minimum requirements<\/h3>\n<ul>\n<li><strong>Android<\/strong>: Android 8.0 (API 26) or newer \u2022 2 GB RAM+ \u2022 Stable storage access for importing\/exporting videos \u2022 Stable internet for ads\/updates<\/li>\n<li><strong>iOS<\/strong>: iOS 13.0+ \u2022 iPhone 8 \/ iPad (A9+) or newer \u2022 Stable storage access for importing\/exporting videos \u2022 Stable internet for ads\/updates<\/li>\n<\/ul>\n<h3>Install \/ Update<\/h3>\n<ol>\n<li>Open Google Play \/ App Store and search \u201c<em>LoopyClip<\/em>\u201d.<\/li>\n<li>Tap <em>Update<\/em> (or <em>Install<\/em>) and relaunch when finished.<\/li>\n<\/ol>\n<h3>Import, export, crashes, or freezing<\/h3>\n<ul>\n<li><strong>Force stop<\/strong> (Android): Settings \u2192 Apps \u2192 LoopyClip \u2192 <em>Force stop<\/em>, then reopen.<\/li>\n<li><strong>Clear cache<\/strong> (Android): Settings \u2192 Apps \u2192 LoopyClip \u2192 Storage &amp; cache \u2192 <em>Clear cache<\/em>.<\/li>\n<li><strong>Check storage<\/strong>: Make sure your device has enough free space for exports.<\/li>\n<li><strong>Reinstall<\/strong>: Uninstall \u2192 Reboot \u2192 Install again from the store.<\/li>\n<\/ul>\n<h3>Video issues, exports, or controls<\/h3>\n<ul>\n<li>Tell us which tool or screen the issue appears on and how often it happens.<\/li>\n<li>Include screenshots or a short screen recording if possible.<\/li>\n<\/ul>\n<\/div>\n<\/details>\n<p><!-- Coming soon --><\/p>\n<details>\n<summary><strong>Twenty Pieces<\/strong> (Coming soon)<\/summary>\n<p>Not yet released. You can still send feedback or feature requests\u2014early notes help us shape the launch.<br \/>\n<\/details>\n<details>\n<summary><strong>Chess Saga<\/strong> (Coming soon)<\/summary>\n<p>Not yet released. Share ideas for lessons, puzzles, and accessibility features you\u2019d like to see.<br \/>\n<\/details>\n<hr \/>\n<h2>Contact support<\/h2>\n<p>Email <a href=\"mailto:support@psycheharbor.com\">support@psycheharbor.com<\/a> or use the form below. Please include:<\/p>\n<ul>\n<li><strong>App name &amp; version<\/strong> (e.g., LoopyClip v1.0.x)<\/li>\n<li><strong>Device model &amp; OS<\/strong> (e.g., Pixel 6 \u2022 Android 14)<\/li>\n<li><strong>Steps to reproduce<\/strong> the problem<\/li>\n<li>Any <strong>screenshots \/ screen recording<\/strong><\/li>\n<\/ul>\n<form action=\"mailto:support@psycheharbor.com\" enctype=\"text\/plain\" method=\"post\">\n<div style=\"display: grid; gap: 10px; max-width: 720px;\">\n<p><label>App<br \/>\n<select style=\"width: 100%; padding: 10px; border: 1px solid #e5e7eb; border-radius: 8px;\" name=\"app\"><option>Dinner Drop (Android)<\/option><option>Dinner Drop (iOS)<\/option><option>Fish Friends (Android)<\/option><option>Fish Friends (iOS)<\/option><option>Dizzy Digger (Android)<\/option><option>Dizzy Digger (iOS)<\/option><option>LoopyClip (Android)<\/option><option>LoopyClip (iOS)<\/option><option>Twenty Pieces (coming soon)<\/option><option>Chess Saga (coming soon)<\/option><option>Other<\/option><\/select><br \/>\n<\/label><\/p>\n<p><label>Email<br \/>\n<input style=\"width: 100%; padding: 10px; border: 1px solid #e5e7eb; border-radius: 8px;\" name=\"email\" required=\"\" type=\"email\" \/><br \/>\n<\/label><\/p>\n<p><label>Device &amp; OS<br \/>\n<input style=\"width: 100%; padding: 10px; border: 1px solid #e5e7eb; border-radius: 8px;\" name=\"device\" type=\"text\" placeholder=\"e.g., Pixel 6 \u2022 Android 14\" \/><br \/>\n<\/label><\/p>\n<p><label>Issue summary<br \/>\n<input style=\"width: 100%; padding: 10px; border: 1px solid #e5e7eb; border-radius: 8px;\" name=\"summary\" required=\"\" type=\"text\" placeholder=\"One short sentence\" \/><br \/>\n<\/label><\/p>\n<p><label>Details<br \/>\n<textarea style=\"width: 100%; padding: 10px; border: 1px solid #e5e7eb; border-radius: 8px;\" name=\"details\" required=\"\" rows=\"6\" placeholder=\"What happened? What did you expect? Steps to reproduce.\"><\/textarea><br \/>\n<\/label><\/p>\n<p><label style=\"font-size: .95rem;\"><br \/>\n<input required=\"\" type=\"checkbox\" \/> I agree not to include passwords or highly sensitive information.<br \/>\n<\/label><\/p>\n<p><button class=\"btn btn-primary\" style=\"width: max-content;\" type=\"submit\">Send to Support<\/button><\/p>\n<\/div>\n<\/form>\n<hr \/>\n<h2>Refunds &amp; purchases<\/h2>\n<p>If you made a purchase and something went wrong, contact us with the store, date, and the email\/account used. Some purchases are handled directly by the store (e.g., Google Play \/ App Store) and follow their refund policies.<\/p>\n<h2>Data &amp; privacy<\/h2>\n<p>To request data access or deletion, email <a href=\"mailto:privacy@psycheharbor.com\">privacy@psycheharbor.com<\/a>. Include the app name and the email or ID used in the app (if applicable). See our full policy on the Privacy Policy page.<\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>App &amp; game support If you\u2019re having trouble with one of our apps or games, you\u2019ll find common fixes and troubleshooting steps below. Dinner Drop (Android \u2022 iOS) Minimum requirements Android: Android 8.0 (API 26) or newer \u2022 2 GB RAM+ \u2022 OpenGL ES 3.0 \u2022 Stable internet for ads\/updates iOS: iOS 13.0+ \u2022 iPhone [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-44","page","type-page","status-publish","hentry"],"acf":[],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/psycheharbor.com\/index.php?rest_route=\/wp\/v2\/pages\/44","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/psycheharbor.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/psycheharbor.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/psycheharbor.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/psycheharbor.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=44"}],"version-history":[{"count":0,"href":"https:\/\/psycheharbor.com\/index.php?rest_route=\/wp\/v2\/pages\/44\/revisions"}],"wp:attachment":[{"href":"https:\/\/psycheharbor.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=44"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}